Refund policy

Return Process & Shipping Costs
If you would like to return an eligible product, please contact us first at info.pawguard30@gmail.com.
Please provide your order number and the reason for your return. Do not send any product back before receiving return instructions from SnugglePaw.
Once we review and approve your return request, we will provide you with the applicable return instructions and return address.
Returns Due to Customer Preference
If you are returning an eligible product because you:
* Changed your mind;
* Ordered the wrong size;
* No longer want the product;
* Ordered by mistake; or
* Have another reason unrelated to a product defect or an error by SnugglePaw,
you are responsible for the return shipping costs.
The original shipping charges, if any, are generally non-refundable for these types of returns.
Returns Due to an Issue With Your Order
If you received:
* A defective product;
* A damaged product;
* The wrong product;
* An incorrect quantity; or
* A product that does not match what you ordered due to an error on our part,
please contact us at info.pawguard30@gmail.com before returning the product.
If the issue is verified, SnugglePaw will cover the reasonable return shipping cost or provide another appropriate resolution, as applicable.
We may request photographs or other reasonable evidence to verify the issue before providing return instructions.
Return Authorization
All returns must be authorized by SnugglePaw before they are shipped back.
Products sent to an unauthorized address or returned without prior authorization may be delayed or may not be processed until the return can be properly identified.
The return address is not publicly displayed on our website. It will be provided directly to the customer after the return request has been reviewed and approved.
Condition of Returned Products
For a standard return, the product must be returned in the same condition in which it was received.
Products must be unused and unworn and must not show signs of dirt, stains, odors, excessive wear, washing, alteration, or damage caused after delivery.
Opening the original packaging to inspect the product does not automatically make it ineligible for return.
Products that have been used or worn may not qualify for a standard return, except where the product is defective or another remedy is required by applicable law.
Refund Processing
Once the returned product is received and inspected, we will notify you whether your return has been approved.
If approved, the eligible refund will be issued to the original payment method used for the purchase.
Refunds will be processed as promptly as reasonably practicable after approval. Your bank, credit card company, or payment provider may require additional time before the funds appear in your account.
Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be excluded or limited under applicable law.